No issue is too big or too small — whether your bKash payment is stuck, you can't log in to your account, or you have a question about a bonus, JijiLive's Bangladeshi support team is always ready to help.
Choose your preferred channel to reach JijiLive support
The fastest resolution available. Start a chat from any page on the site — average response time is 3 minutes.
24/7 LiveFor detailed or complex issues, email is the most effective way to reach us.
Response within 4–8 hoursJoin JijiLive's official Telegram. Stay updated on the latest offers and maintenance notices, all in one place.
News & UpdatesFind answers to common questions, step-by-step guides, and video tutorials on our self-service page.
Always availableA dedicated support system built with Bangladeshi players in mind
On many online gaming platforms, support means typing in English and waiting for hours. JijiLive has completely changed that experience. Our support agents are Bangladeshi, communicate in Bangla, and have a thorough understanding of local payment methods. Wrong bKash number, stuck Nagad transaction, or a Rocket deposit that didn't go through — our agents can handle all of these without missing a beat.
JijiLive's support team is active 365 days a year, 24 hours a day. Even if something goes wrong at 3 AM, you're not on your own — send a message in live chat and someone will respond right away. This isn't an automated bot; a real person will listen to your problem and resolve it.
Something else our players appreciate — our agents never rush you. Take your time explaining the issue; they listen carefully and won't close the chat until it's fully resolved.
JijiLive's local support team is here to help with any payment issue
Instant help with deposit & withdrawal issues
Most PopularCash transaction verification & payment issue resolution
Fast processingSupport for any Dutch-Bangla Rocket payment issue
SecureBanking transaction verification and tracking support
Large amountsUpay Mobile Banking payment support
AvailableHelp with Visa & Mastercard payment issues
InternationalBKash and Nagad issues are typically resolved within 5–15 minutes. Bank transfers may take 1–3 hours during banking hours. For any payment issue, having your transaction ID on hand will speed things up.
JijiLive support can help you fastest with these issues
Money sent but not added to your account? Grab a screenshot of the transaction and contact us via live chat.
Made a deposit but your welcome bonus or reload bonus hasn't appeared? The support team will verify and credit it to your account.
Can't log in or your account has been temporarily locked? We'll verify your identity and restore your access quickly.
Having trouble uploading identity documents or experiencing delays in the verification process? Our support team will guide you through every step.
Games not loading, occasional disconnections, or bet registration issues — report them with a screenshot.
If you'd like to set gaming limits or activate self-exclusion, our support team can assist you right away.
| Channel | General issues | Complex issues |
|---|---|---|
| Live Chat | 1–3 minutes | 5–15 minutes |
| 2–4 hours | 4–8 hours | |
| Payment issues | 5–15 minutes | 1–3 hours |
| KYC Verification | 6–12 hours | 12–24 hours |
| Technical bugs | 15–30 minutes | 1–24 hours |
All information you share during support is kept strictly confidential. Our agents will never ask for your password or full card number. If anyone does, Privacy Policy report accordingly.
JijiLive has always believed that a great gaming experience isn't just about great games — great support matters just as much. No matter how good the games are, they mean nothing if a player runs into trouble and has no one to turn to.
That's why we've built our support team with people who truly understand the Bangladeshi market. They know what to do when a bKash PIN goes wrong, what Nagad's daily transaction limit is, and who to contact when a Rocket transfer gets stuck — things no foreign support agent could ever be expected to know.
Our agents don't just solve problems — they talk to players like a friend would. When someone new joins, they guide them through the platform. If an offer is confusing, they explain it in plain, simple terms. That personal touch is what JijiLiveis what sets JijiLive's support apart.
You can also reach support through the mobile app. The Live Chat button is always visible at the bottom right of the app — just one tap to start a conversation whenever you need help.
Having this information ready helps our support team assist you even faster
For payment issues, having your bKash/Nagad transaction ID on hand speeds up resolution by 3x. You can find it in your transaction SMS.
Take a screenshot as soon as you notice a problem. Having a screenshot of any error message makes it much easier to diagnose the issue.
Having the mobile number or email used to register your account ready will speed up identity verification.
For urgent issues, always use live chat. It gets you a resolution much faster than email.
Walk us through exactly what you were trying to do and what happened. Half the details means it takes longer to pinpoint the issue.
Frequently asked questions about JijiLive local support
Join JijiLive and experience Bangladesh's best support service. Whatever the issue, we've got you covered.